Refunds Policy

1. 14-Day Money-Back Guarantee

At Groowise, we want you to be completely satisfied with our subscription services. We offer a 14-day money-back guarantee starting from the initial transaction date or the renewal date of your subscription.

• Eligibility: If you cancel and request a refund within 14 calendar days of your purchase or billing charge, you are eligible for a 100% full refund.
• Access Upon Refund: Once an eligible refund is processed within this 14-day window, your paid subscription access will terminate immediately.

2. Ineligibility After the 14-Day Window

Refund requests submitted after 14 calendar days from the transaction date are not eligible for a refund under standard policy.

• Notification: If a refund request is submitted past the 14-day timeframe, our support team will notify you in writing that your request has been declined due to expiration of the refund window.
• Access Until Billing Cycle Ends: Although a refund will not be granted after 14 days, canceling your subscription ensures you will not be billed for subsequent billing cycles. You will retain full access to Groowise Community services until the end of your current paid billing period.
• Exceptions: We evaluate exceptions beyond the 14-day period on a case-by-case basis and limit them to documented billing glitches, duplicate charges, or verified prolonged service downtime caused by Groowise.

3. Refund Request Process

To submit a refund request, please complete the following steps:

1. Submit a Request: Send an email to [email protected] with the subject line "Refund Request - [Your Account Email/Order ID]".
2. Include Required Information: Ensure your request includes:
   • Full name and account email address
   • Transaction/Invoice reference number
   • Date of purchase or charge
   • Brief explanation of the reason for the request (optional, used for product improvement)
3. Review & Verification: Our support team will review your account history and verify transaction timestamps within 1 to 2 business days.
4. Decision Notification:
   • Approved Requests: If submitted within 14 days, you will receive an approval confirmation email detailing the refund amount and transaction reference.
   • Declined Requests: If submitted after 14 days, you will receive a notification stating that the 14-day window has passed and the charge is non-refundable, along with details regarding your remaining access period.
5. Payout Processing: Approved refunds are credited back to the original payment method used during checkout. Please allow 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.

4. Managing Recurring Billings & Cancellations

• Self-Service Cancellation: You can cancel your subscription renewal at any time via your Account Settings or by contacting customer support.
• No Prorated Refunds: We do not offer partial or prorated refunds for mid-cycle cancellations requested outside the initial 14-day guarantee period.

Need help?

Contact us at [email protected] for questions related to refunds and returns.